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CUSTOMER SUPPORT


We deliver customer care, the way you want it, when you want it!

Have a question or need technical support? At PCI, a customer care representative is available 24 hours a day, 7 days a week, 365 days a year because we understand and believe that talking to someone who cares is the first step in gaining helpful answers. Care is an important element in our relationships and commitment to client satisfaction is at the core of PCI’s mission. PCI has earned its reputation for excellence by providing quality service to numerous satisfied clients since its inception.

As your transcription partner, we’ll regularly schedule reviews to assess our performance and find ways to improve. Client review meetings are held on fortnightly, monthly, or quarterly basis. PCI provides transcription service 24 hours, 365 days a year to meet all hospital turn-around-time (TAT) requirements, and quickly return documents whether the report is needed in two hours or twenty-four hours. We provide round the clock transcription services to meet hospital turn-around-time (TAT) requirements. PCI has a track record in turn-around-time results –our customers are our reference. Our clients tell us that their partnership with PCI is one of their most rewarding experiences. This is made possible because we constantly evolve our work practices around the client’s needs and preferences.

Support may be obtained from Prudential Consulting, Inc. through the following ways:

Toll Free 1-866-778-3360 9am to 6 pm EST

Technical Support 416-804-0737 (dedicated line) – 24 hours

Email: pcisupport@prudentialconsulting.com

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